Complaints and Appeals Policy


  • The Account Holder will encourage and oversee reporting of content that may be illegal or otherwise violates the Standards
  • All such reported complaints will be reviewed and resolved within seven business days.
  • The Account Holder will investigate any claim or report. All decisions will be in line with the Standards.
  • The Account Holder will take whatever course of action is necessary, to be in compliance with the Standards.


Anyone depicted in content may appeal to remove such content. Merchant maintains a process that enables any person depicted in the content to appeal and remove such content; contact the merchant to appeal.

An investigation will be conducted into the content, if the investigation determines that consent was not given or is void under applicable law, the content will be removed immediately. The investigation will determine if the content is removed. Should there be a disagreement regarding an appeal, the merchant must allow such disagreement to be resolved by a neutral party.